About Advisor Open Hours

Uber New Zealand’s first Advisory Forum was established in early 2023. Made up of representatives from driver-partners and delivery people, the forums are designed as an opportunity for Advisors to help shape the future of driving with Uber and delivering with Uber Eats. 

Chat directly with an Advisor

Advisor Open Hours is an opportunity for New Zealand-based driver-partners and delivery people using the Uber Driver app to register to chat directly with a member of the Advisory Forums. 

Here they can help discuss what’s working well and what needs improvement on select topics about the experience on the Uber and Uber Eats platforms.

Advisor Open Hours is managed by RPS Group. A member of the RPS team will also be present on Open Hours calls. 

Share your feedback on key areas

The topics that will be discussed on each Advisor Open Hours call are:

Driver-partners:

• Driver-partner ratings given by riders

• Cancellations

• Loss of access to the Uber Driver app

Delivery people:

• The pick-up and drop-off experience

• The experience of new delivery people

Please note that registrations are limited and will be allocated in the order of applications received. 

Driver-partners and delivery people are also limited to one Advisor Open Hours session per forum.

Other issues?

Advisors will not be able to resolve technical issues relating to the Uber Driver App. Please reach out to Uber Support via the Help Centre in the Uber Driver app for these purposes.